• Participated in and passed corporate management training course series
• Displayed customer care behaviors and earned positive feedback on surveys
• Worked with customers to resolve issues in a manner that best suited policies and the customer
Shift Leader Walgreens, Skokie, Illinois Apr. 2018 - June 2019
• Earned a promotion based on merit and performance
• Displayed customer care behaviors and earned positive feedback on surveys
Customer Service Associate Walgreens, Skokie, Illinois Nov. 2016 - Apr.2018
• Performed cashiering, inventory, and stocking tasks
• Displayed customer care behaviors and earned positive feedback on surveys
• Performed tasks in the pharmacy, including cold calls to upsell pharmacy services
Science Camp Instructor Mad Science of Chicago Feb. 2010 - Oct. 2016
• Organized and maintained instructional materials, including inventory and copy editing
• Participated in trainings to learn new programming
• Led trainings for new employees
• Led science camps and programs for elementary-age students
Faculty Member Lakeview Academy, Chicago, Illinois Aug. 2011 - July 2015
• Launched and updated the school social media presence to engage with the community (Twitter: @LakeViewAcad716). Also used a platform at Wix.com to create a modern website
• Created and executed lessons for high school science classes that aligned with state standards
• Administered standardized computer testing on a regular basis
• Analyzed and tracked test scores and improvement with students
• Administered a grant the school received by submitting testing and attendance data
Customer Service Associate/Beauty Advisor Walgreens, Chicago, Illinois Aug. 2010 - Sep. 2011
• Performed cashiering, inventory, and stocking tasks
• June 2011 employee of the month based on customer feedback
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